Frequently Asked Questions
Satisfaction Guarantee
Can I send flowers to Beijing from your website?
Why we need the recipient's phone number?
Is it safe to use credit card or Paypal on your website?
How to order?
How to Pay?
Can you provide Same Day delivery service?
Do the prices on your website include delivery charge?
Why I should signup & buy?
About password protection
How to do when I request for change of delivery date?
How to track my order status?
About the pricing
Instructions for delivery
Flower supply & substitutions
How do you deal with my informaiton when have placed order?



Remarks: We will never give, lease or sell your personal information.

We understand and have done whatever possible to ensure that shopping with us online is perfectly safe. Your information will NOT be disclosed to any other 3rd parties (except those necessary details for delivery).


1. Credit Card Online Payment
Customer can select MoneyBookers. Please use MoneyBookers for your credit card payment if you do not have PayPal account. View How to pay with Credit Card?
2. PayPal
More detail visit Payment Methods.
How to Repay my order?
Please go to Track Your Order or https://www.chinaflowersshop.com/track.php, Fill email address and order ID, then click "Repay".

Yes, We provide Same Day Delivery service to any location in China for orders placed before 3pm (Beijing time). If you would like to have the floral products delivered in the morning, we recommend that you place your order the day before. Please call our customer service hotline at (86) 20 3620 7933 if you have special request.


This is only for your own benefits, if you signup & buy by simply entering your Email, it makes the order processing easy and save your steps to check out and track your orders.
When you first time shopping on our shop, our system will automatically create you a customer account using your signed up email address, every time you check out it will track your order into your account and updates your total order amount and times you ordered. When your total order amount reaches a certain value you'll get certain percent of discount, please read "About Discount" for more information. According to your order history you'll get other benefits as well.
If you are an experienced online shopper, you might know that without an email address it's not possible to shop online. It's just the matter of offering it earlier or later. But if you offer it earlier, that will benefit you and also saves your time.
Your email address is safe with us, we don't share your email address with a third party. Please read our Privacy Statement for More information.

How do I password protect my account?
When you check out you can see a password option in the top of the check out form. Otherwise if you want to set up password before check out or without checking out, you can click any of the password protected page buttons such us (My Account, My Orders, My Recipients, My Reminders) under Customer Service on the left navigation panel. It will shows you the set up password form, if you didn't set up your password yet.
How do I change my Customer Email?
Case1 - You are the person who currently sign up or logged in, and you want to use another email address as your Customer Email, in this case, please click on My Account on the left navigation panel under Customer Service. You can change your email and other details there.
Case2 - This is a family or public computer and you are not the person who currently signed up or logged in, in this case, please click Logout or Signout button on the left navigation panel under Customer Service, and then sign up with your own email address.
How do I change my password?
Please click on My Account on the left navigation panel under Customer Service. You can change your password and other details there.
What if I forgot my account password?
Simply click on the "Forgot Password" button beside the password box. In the popup forgot password window, click "Send" button. Our system uses encryption for passwords, System will reset you a new password and send it to your Customer Email box.
If you forgot your password ,and did not get enough help from the system, pls write to service@chinaflowersshop.com , or call us at +8620 3885 4022 we can remove the password for you right away.

In view of the instability of supply for special flowers such as Tulips, you are recommended to notify us such changes two days in advance of the delivery date so that we can make sure that the flowers to be delivered will be of the best quality.

Apart from the Online Tracking Tool we provide for you to trace your order status, our Customer Service Managers are always ready to help you.
Email: info@ChinaFlowersShop.com
Tel: (86) 20 3620 7933


To make sure that delivery can be fulfilled as scheduled, please provide telephone (preferably mobile phone) numbers of both the sender and the recipients.
Please do not specify P.O. boxes or Lot Number as the delivery address.
We will deliver our flower products as scheduled according to instructions provided by our customers. In case the recipient is not available in the location as instructed by the sender, we will contact the recipient and then the sender by phone to seek for instructions on redelivery.

Weather condition is the major factor affecting flower supplies. Some of the flowers in our online store may not be available throughout the year.
In case the main flower you have chosen are not available, our flower specialists will suggest to you alternative flowers. You may choose to switch to another flower type, change the delivery date or cancel the order.
Moreover, based on professional judgment of our flower specialists, we will be using alternative matching flowers without affecting the overall package of the bouquet if the original matching flowers are not available as a result of weather / seasonal changes. To minimize disturbance to our valued customers, we will only be confirming with you changes in main flowers but not in matching flowers.
